The Furnituredirectthe Washable Collection

Satisfaction Guarantee: Risk-Free Returns

We believe you have to love your sofa. Spend 30 days enjoying your Furnituredirectthe

purchase risk-free. If you’re not absolutely in love, send it back for a full refund. No return shipping or restocking fees—every penny back.

Please note that returns must be made in the original packaging and we do not offer partial returns or returns on accent pillows.

The Return Process

Unboxing upon delivery is effortlessly streamlined through compact shipments—each module is individually packaged. All fabric covers will be in a separate box with different dimensions. For the simplest and most sustainable unboxing experience, begin by fully unboxing and dressing just one module at a time.

We ask that you:

Keep original packaging to simplify the return process while you decide.

Unbox and dress 1 seat module at a time. (It’s a lot more work to return if everything has been unpackaged.)

If your purchase doesn’t meet your expectations, the return process is seamless. Pack up the single unit you opened, and we guarantee a swift return with a 100% refund. Our mission is to furnish homes with sofas that perfectly fit needs and honor the planet in the process. The Satisfaction Guarantee allows you to try our product in your living room with no penalty, all while maintaining a low carbon footprint.

 

The Furnituredirectthe Dwell Teak Collection

1 YEAR HOME TRIAL

Take some time and see your purchase through all four seasons. If it’s not perfect, let us know within the first 365 days, and we’ll take it back.

 

THE RETURN PROCESS

Within the first 14 days of receiving your outdoor furniture, if you decide you’d like to return it, please reach out to us and we’ll send you return shipping labels. All returns within this period must be in perfect condition. Return shipping is free, but because each piece is custom-made to the order, there will be an environmental fee charged that is equal to 15% of your order value prior to any discounts or special offers. 

After the first 14 days, you may return your order within 365 days of receiving it. Returns made during this period are subject to a 25% environmental fee, and you’ll be responsible for return shipping and any associated costs. All returns within this period may be returned with only expected wear. Products with wear or damage beyond expected wear (deemed at our discretion) from external causes such as misuse, accident, neglect and abuse from humans and animals alike will not be covered by this return policy.

Please note that we do not offer partial returns or returns on throw pillows, Quick-Use Outdoor Cushion Covers, All-Season Outdoor Protective Covers, or custom orders.

— — — — — — — — — — — — — — — — — — — — — — — — —

REFUNDS

Once your order arrives back at our warehouse, we’ll process your refund within 1-2 business days. After that it’s up to your bank to credit your account which usually takes around 5-7 business days. If it takes any longer than that, let us know and we’re happy to check in with them on your behalf.

 

CANCELLATIONS

If you would like to cancel your order, please email us at [email protected] within 24 hours of placing your order and we will refund you in full. If it is after 24 hours, there will be a 15% production fee deducted from your refund as we’ll have already started production. If your item has already shipped, it is no longer able to be canceled but may be returned in accordance with our return policies.

EXCHANGES

An exchange is handled the same way as a return. Just email us at [email protected] within 30 days of receiving your item and let us know that you’d like to make a return. As soon as we have your item back at our warehouse, we will issue you a refund minus any applicable costs noted in our return policy. Your new order will be treated as a separate transaction and you can go ahead and place a new order on our site, or we can help you place it if needed.

Please note that we do not offer exchanges on throw pillows, Anabei slipcovers, Quick-Use Outdoor Cushion Covers, or All-Season Outdoor Protective Covers

 

IN CASE OF DAMAGES OR DEFECTS

Just take some photos of the problem (be sure to include images of the packaging) and email them to us at [email protected].

Any damages that are incurred during shipping & handling must be reported to us within 48hrs of delivery in order for it to be covered under warranty. Send us details at [email protected].

 

LIMITED WARRANTY

We offer a complimentary three year Limited Warranty on our Furnituredirectthe Dwell Teak furniture Collection against material and manufacturing defects applicable to the original owner effective from the date of delivery. This Limited Warranty does not apply to any conditions resulting from faulty installation, misuse or expected wear. We will repair or replace, at our discretion, any part of the product or the entire product if it is deemed defective. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right. We’ll require photographs to properly evaluate the condition of the product. Click here for more information on the Chicory Limited Warranty.

EXTENDED WARRANTY

We offer Extended Warranty options for purchase at checkout to protect your purchase against accidental damage.